RECEPTION AND COMMON AREAS
Upon your arrival, the receptionists will be able to measure your body temperature which must be below 37.5 °. The staff will welcome you behind plexiglass protections, in the absence of these, they will wear their own PPE (masks and gloves) using hand sanitizers. The check-in and check-out operations will follow adequate operating standards and thanks to the help of digital solutions that have been integrated, our staff will be available for all information even without physical contact.
In each area inside the Hotel there are stations equipped with hand sanitizing dispensers. Guests must compulsorily wear the mask in closed environments that will be constantly ventilated while, outdoors (garden, outdoor area, solarium, panoramic terrace), the mask must be worn when it is not possible to maintain the minimum safety distance (1 meter).
Cleaning, disinfection and sanitization will be guaranteed – enhanced by the use of the Active Pure hydrogen peroxide medical device – in all common areas several times during the day (including toilets). In particular situations, access to these areas may be regularized and quoted by the service staff. As per legislation, the availability of magazines, newspapers, books and advertising materials for mixed use will be eliminated.
Our waitresses on the floors have been trained to care, sanitize and sanitize all the surfaces of the room with the use of specific products based on the recommendations indicated by the WHO: in this regard we ask our guests, that all objects personal items are stored in bags or beauty cases to facilitate the completion of this important operating process. The air conditioning system inside the rooms has been adapted to the new regulations.
At each departure, the room will be subjected to total cleaning and disinfection of all furnishings and accessories using the Active Pure hydrogen peroxide medical device.
At the entrance you will find a hand hygiene station and body temperature can be measured: in the presence of feverish states, access will not be possible. The service staff will accompany you to your table and you will be reminded that it is mandatory to wear a mask inside the restaurant when you are not sitting. Ordering the menu for breakfast, lunch and dinner will take place at the table.
Self-service use of the buffet will not be allowed but buffets may be organized with administration by staff in compliance with hygiene and health standards with the use of suitable protective devices. In all situations where it will not be possible to maintain the safety distance, access to the restaurant may be contingent on our waiters.
The use of the lift must be such as to allow compliance with the minimum interpersonal distance even with the use of a mask, otherwise the use of stairs is recommended. For people who are part of the same family, we rely on common sense and individual responsibility. To be effective, sanitization of the keyboard should be done after each use: as it is not possible, we recommend the subsequent sanitization of your hands
BEACH AND SOLARIUM
Upon entering the plant, body temperature can be measured and subsequently the staff in charge will accompany you to the assigned position. The spacing between the umbrellas will be guaranteed as required by the regional regulatory provisions and the regular cleaning and disinfection of the common areas (outdoor areas, changing rooms, showers and toilets) as well as the sanitization of all the equipment dedicated to the bathing service made available to customers . The sun loungers, when not positioned under the umbrella, will be 1.5 meters apart.
If during the stay a Guest experiences symptom compatible with the COVID-19 disease, he will be placed in isolation in a hotel room. Our staff will take care of informing the medical staff and the competent authorities who will take care of the subsequent procedures